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Kamina
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Kamina

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Message(s) 65

Il y a 6 ans
I've had a very bad experience with BIJ. I spent 11000 yen on a Alter Dizzy figure shipped via SAL with tracking. It has been over 3 months and I still have not received my figure. After contacting customer service, they informed me that I was only eligible for a 6000 yen compensation. Essentially I wasted 5000 yen on waiting 3 months for no package. I know companies like HLJ would either give a full refund or a store credit or a replacement regardless of how much the post office compensates.
  #585029

Kamina
Regular Boarder

Kamina

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Niveau 12
Inscrit(e) Il y a 7 ans
Message(s) 65

Il y a 6 ans
I'm so angry with BIJ now... Now I can't find a Alter Dizzy for sale anywhere for a reasonable price.
  #586451

Vicodin
Regular Boarder

Vicodin

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Niveau 9
Inscrit(e) Il y a 7 ans
Message(s) 8
Localisation United St...

Il y a 6 ans
KaminaI'm so angry with BIJ now... Now I can't find a Alter Dizzy for sale anywhere for a reasonable price.

I think it's getting re-released soon
  #586559

Anjira
Regular Boarder

Anjira

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Niveau 18
Inscrit(e) Il y a 6 ans
Message(s) 25
Localisation USA

Il y a 6 ans
I'm very angry with BiJ myself. Do you think that it's possible to email them and have them close my account? I'd really not order from them anymore.
  #586591

Kamina
Regular Boarder

Kamina

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Niveau 12
Inscrit(e) Il y a 7 ans
Message(s) 65

Il y a 6 ans
Ugh but I have to wait months more to get the rereleased version and I've already waited months only to have BIJ not care at all that my package was lost.

Don't order anything from this website.
  #586615

Muntoe
Lover of cacti ♡꒰*・ω・人・ω・*꒱♡
Moderator

Muntoe

En ligne Non
Niveau 45
Inscrit(e) Il y a 8 ans
Message(s) 2970
Localisation United St...

Il y a 6 ans
Ugh, that sucks Kamina...as much as I hate waiting too the best bet would probably be to wait for her to be re-released in 2012, since then you may not be overpaying from a greedy seller.

Sounds like quite a few people are having problems lately with this store O_o
  #586637

Vicodin
Regular Boarder

Vicodin

En ligne Non
Niveau 9
Inscrit(e) Il y a 7 ans
Message(s) 8
Localisation United St...

Il y a 6 ans
KaminaUgh but I have to wait months more to get the rereleased version and I've already waited months only to have BIJ not care at all that my package was lost.

Don't order anything from this website.


True. Hopefully they don't screw up my order for Boa Hancock. I try to make it a habit to use my credit card off paypal, so if the item never arrives and no one does anything I can have the cc company just force the money back to my account.
  #586642

Anjira
Regular Boarder

Anjira

En ligne Non
Niveau 18
Inscrit(e) Il y a 6 ans
Message(s) 25
Localisation USA

Il y a 6 ans
MuntoeUgh, that sucks Kamina...as much as I hate waiting too the best bet would probably be to wait for her to be re-released in 2012, since then you may not be overpaying from a greedy seller.

Sounds like quite a few people are having problems lately with this store O_o


Yup. I think most of it is due to it's poor customer service, and incidents like these. My packages are usually really banged up, and I've never had that problem anywhere else. Also they spam my inbox with paypal requests when I already paid, (they stopped eventually after they replied to my email after a week). Which is why I'm really tempted to just email them and close my account, if it's possible.
MàJ Il y a 6 ans #586644

doku999
Regular Boarder

doku999

En ligne Non
Niveau 13
Inscrit(e) Il y a 7 ans
Message(s) 189
Localisation Toronto

Il y a 6 ans
AnjiraYup. I think most of it is due to it's poor customer service, and incidents like these. My packages are usually really banged up, and I've never had that problem anywhere else. Also they spam my inbox with paypal requests when I already paid, (they stopped eventually after they replied to my email after a week). Which is why I'm really tempted to just email them and close my account, if it's possible.

The packages being banged up, or lost, long delivery time etc are due to the postal service, not the retailer. Of course, it's the retailer's responsibility to pack well.

I can't judge BIJ since my first order with them hasn't arrived yet but haven't had them spam my inbox.

I understand a figure being lost sucks and they could have handled it better but a bigger retailer is better equipped to absorb the loss than a smaller retailer like BIJ.
  #586664

strictlystyles
Closet Nerd
Regular Boarder

strictlystyles

En ligne Non
Niveau 19
Inscrit(e) Il y a 8 ans
Message(s) 420
Localisation New Jerse...

Il y a 6 ans
im just upset that i had 3 orders cancelled in the last few months that were pre ordered months earlier. It kind of makes me wonder what can they fulfill at times, and that's not good. With their higher prices, and immediate payment on exclusives, I think ill pass on them going forward. The last figure I have with them is the dengeki Ami in January(ordered 2 weeks before the payment changes =]), and I think that will be the last.
http://img703.imageshack.us/img703/4817/10128208.gifhttp://img251.imageshack.us/img251/565/katam.gifhttp://img178.imageshack.us/img178/821/ari.gifhttp://img833.imageshack.us/img833/3946/gif3yj.gifhttp://img821.imageshack.us/img821/8787/newfile.gif
MàJ Il y a 6 ans #586929

Kamina
Regular Boarder

Kamina

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Niveau 12
Inscrit(e) Il y a 7 ans
Message(s) 65

Il y a 6 ans
I just realized that I paid my BIJ invoice with paypal. Should I open a dispute to try and get my full amount back? What do you think my chances are?
  #587624

strictlystyles
Closet Nerd
Regular Boarder

strictlystyles

En ligne Non
Niveau 19
Inscrit(e) Il y a 8 ans
Message(s) 420
Localisation New Jerse...

Il y a 6 ans
KaminaI just realized that I paid my BIJ invoice with paypal. Should I open a dispute to try and get my full amount back? What do you think my chances are?depends on how long its been sitting. Id ask paypal
http://img703.imageshack.us/img703/4817/10128208.gifhttp://img251.imageshack.us/img251/565/katam.gifhttp://img178.imageshack.us/img178/821/ari.gifhttp://img833.imageshack.us/img833/3946/gif3yj.gifhttp://img821.imageshack.us/img821/8787/newfile.gif
  #588317

escape_rope
Very Important Boarder

escape_rope

En ligne Non
Niveau 42
Inscrit(e) Il y a 7 ans
Message(s) 5912
Localisation Finland

Il y a 6 ans
KaminaIt has been over 3 months and I still have not received my figure.
I don't think PayPal can help you since it's been that long. You should have done something way earlier. I wouldn't have waited figure more than a month if the packet had tracking and all. Of course, you can try to open the dispute but if it's really been more than 3 months.. don't get your hopes up.
MàJ Il y a 6 ans #589868

Suokun
Regular Boarder

Suokun

En ligne Non
Niveau 14
Inscrit(e) Il y a 8 ans
Message(s) 211
Localisation Brazil

Il y a 6 ans
escape_ropeKaminaIt has been over 3 months and I still have not received my figure.
I don't think PayPal can help you since it's been that long. You should have done something way earlier. I wouldn't have waited figure more than a month if the packet had tracking and all. Of course, you can try to open the dispute but if it's really been more than 3 months.. don' get your hopes up.


I think you can only open a dispute until 45 days after the payment. Not sure about this, thought.
  #589948

Kzuki
Stalker
Regular Boarder

Kzuki

En ligne Non
Niveau 20
Inscrit(e) Il y a 8 ans
Message(s) 286
Localisation The Nethe...

Il y a 6 ans
KaminaI've had a very bad experience with BIJ. I spent 11000 yen on a Alter Dizzy figure shipped via SAL with tracking. It has been over 3 months and I still have not received my figure. After contacting customer service, they informed me that I was only eligible for a 6000 yen compensation. Essentially I wasted 5000 yen on waiting 3 months for no package. I know companies like HLJ would either give a full refund or a store credit or a replacement regardless of how much the post office compensates.
It says so in their FAQ;

"- Registered Small Packet : a tad slower but less costly, this method is most appropriate for small-sized parcels. It is exclusive to parcels weighing less than 2 kg and whose three dimensions combined (l x w x h) don’t exceed 90 cm, knowing that the length itself must not exceed 60 cm. The shipment can be insured up to 6000 yen and is trackable online with a special number."

I doubt any other store would have given you a full refund, because you went with SAL Registered and that means you will never get the full amount back in case of the package being lost or stolen etc. Clearly says up to 6000y.
  #590060

October
Regular Boarder

October

En ligne Non
Niveau 12
Inscrit(e) Il y a 8 ans
Message(s) 138
Localisation Canada

Il y a 6 ans
so what's up with the tracking?
can you not see any information about it onlie?

eg, where's it at
http://img843.imageshack.us/img843/4602/26243607.jpg
  #590076

Muntoe
Lover of cacti ♡꒰*・ω・人・ω・*꒱♡
Moderator

Muntoe

En ligne Non
Niveau 45
Inscrit(e) Il y a 8 ans
Message(s) 2970
Localisation United St...

Il y a 6 ans
In my experience in any shop using Registered SAL you get the tracking information when the package ships, and you can follow it using your own country's postal service website (or I guess Japan Post depending on where it is).

Now if one NEVER received a tracking code despite ordering SAL Registered, there is a problem lol
  #590413

alamarco
Regular Boarder

alamarco

En ligne Non
Niveau 16
Inscrit(e) Il y a 8 ans
Message(s) 293
Localisation Canada

Il y a 6 ans
Just made my first order with BIJ. It's a pre-order for August so I'll be able to see how good they are pretty soon. Not sure exactly when the item will be released, but hopefully early August. :)
http://myfigurecollection.net/profile/alamarco/sign.png
  #591800

Aya-Kun
Very Important Boarder

Aya-Kun

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Niveau 24
Inscrit(e) Il y a 8 ans
Message(s) 1511
Localisation United Ki...

Il y a 6 ans
can anyone get in to the site? or is it just me its not liking
http://www.squiby.net/view/4217856.png http://www.squiby.net/view/4217868.png http://www.squiby.net/view/4217872.png http://www.squiby.net/view/4217875.png http://www.squiby.net/view/4217876.png
  #592435

Kurotsuki
Regular Boarder

Kurotsuki

En ligne Non
Niveau 13
Inscrit(e) Il y a 8 ans
Message(s) 5
Localisation Montreal,...

Il y a 6 ans
Aya-Kuncan anyone get in to the site? or is it just me its not liking
Their logo is hiding this text :
"We are currently undergoing maintenance and will be back online in a few hours. Thank you for your understanding."
  #592458

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