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Someone on Mercari Accusing Me of Selling Them a Counterfeit?Someone on Mercari Accusing Me of Selling Them a Counterfeit?Ask MFC

AsterKunAsterKunIl y a 4 jours
I need help. I don't sell counterfeits, and I don't collect them. I take my hobby collection seriously, and I'm also very good at identifying counterfeits, as well.

I sold a Miku prize figure on Mercari, and they wanted to return it because they accused me of selling a counterfeit. However, I KNOW it's 1000% authentic because I LITERALLY won this at a reputable game center in Japan. I have the receipts and everything.

However they said mine was "fake" because of the flaws the figure had (when we know prize figures are KNOWN to have some flaws because they're PRIZE figures that are mass produced for game centers in Japan). Then they complained about the price. It just seems like they want to get their money back by making false accusations because "they could've bought it cheaper elsewhere".

What can I do in this situation?
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Commentaires19

AsterKun That Loser Over There
FakePsychotropicIl y a 3 jours#101270818That's awful service from the selling platform. I never understand why sites like that think it's ok to treat their sellers like shit when they're the ones that give the site business. Hopefully you can leave a bad review on the buyer's page.Yeah, people have complained about them before and last year they were forcing seller's to also pay for the payment processing fee. It's annoying at this point. And that's what I'll definitely do if I can. I'm not sure if I can leave a review though after a return dispute though, since I think the transaction just closes as-is once it's returned. :(
Il y a 2 jours
AsterKunIl y a 3 jours#101269951Unfortunately, Mercari doesn't use Paypal iirc, so all their claims go through them. Sadly, they also didn't want to look at my receipts/evidence and just accepted the return. Guess I'll just take the hit this time. It's very upsetting because I literally took the photos of the ACTUAL item and they still complained. It's definitely a nightmare buyer with simple seller's remorse.
That's awful service from the selling platform. I never understand why sites like that think it's ok to treat their sellers like shit when they're the ones that give the site business. Hopefully you can leave a bad review on the buyer's page.
Il y a 3 jours
AsterKun That Loser Over There
CyaniaIl y a 3 jours#101267733Oh, definitely buyer’s remorses then. Or they didn’t bother to read the description or look at the photos closely.
Man, I also have the similar experience where my buyer bought a figure from me and accused me selling them a bootleg, except they also tried to resell it on eBay for double the amount and demanded partial refunds. No one should go through such terrible and time-consuming experience.
I saw that you said Mercari has approved the return without hearing you out, I’m sorry to hear that. I hope you can receive the figure back in the same state, since it’s possible for them to do a bait and switch, so make sure you inspect it very carefully.
I would suggest to block and move on after it’s over, then finding another home for the figure. Good luck!
Oh definitely. They even said the box was opened and I know that's NOT TRUE because I checked that it was sealed and brand new! This just feels so fishy on their end... it definitely sounds like they're gonna try to do a bait-and-switch so I'll be inspecting the item carefully once I receive it. I already blocked the buyer and I'm also sorry to hear you went through a similar bad experience, as well! Some people are just scum, unfortunately :/
Il y a 3 jours
AsterKun That Loser Over There
FakePsychotropicIl y a 4 jours#101228050Plenty of solid advice has already been given in the thread. What I can add is if the buyer opens a case provide all your evidence to paypal and state your case. Honestly that's what I worry about with sending to randoms. They don't know figures so when they get a prize they think it's flaws are "defects" when in reality they bought a shit hunk of plastic.Unfortunately, Mercari doesn't use Paypal iirc, so all their claims go through them. Sadly, they also didn't want to look at my receipts/evidence and just accepted the return. Guess I'll just take the hit this time. It's very upsetting because I literally took the photos of the ACTUAL item and they still complained. It's definitely a nightmare buyer with simple seller's remorse.
Il y a 3 jours
Cyania Saber Simp
AsterKunIl y a 3 jours#101267675The thing is that I took photos of the ACTUAL item, and the buyer still complained when they got it. :/ It was the exact one as the photo, wth! That's why I'm saying it's probably just buyer's remorse *sighs*

Oh, definitely buyer’s remorses then. Or they didn’t bother to read the description or look at the photos closely.

Man, I also have the similar experience where my buyer bought a figure from me and accused me selling them a bootleg, except they also tried to resell it on eBay for double the amount and demanded partial refunds. No one should go through such terrible and time-consuming experience.

I saw that you said Mercari has approved the return without hearing you out, I’m sorry to hear that. I hope you can receive the figure back in the same state, since it’s possible for them to do a bait and switch, so make sure you inspect it very carefully.

I would suggest to block and move on after it’s over, then finding another home for the figure. Good luck!
Il y a 3 jours
AsterKun That Loser Over There
BlindngAwsmnssIl y a 4 jours#101226954Unfortunately, in these cases, the best thing to do is to bite the bullet and accept a return for a refund. If the person opens a case, you will likely be ruled against, even if you are in the right. So it's better to try to maintain good customer service because the result will be the same. Plus, when you receive the figure, you can try again to find a loving home.I honestly had no choice since Mercari approved the return anyway without wanting to see my own proof/evidence of the item's authenticity. They're mostly the middle man so I haven't actually had a chance to talk to the buyer, since I couldn't find a way to contact them personally.
Il y a 3 jours
AsterKun That Loser Over There
jestersparadeIl y a 4 jours#101226901"It just seems like they want to get their money back by making false accusations because "they could've bought it cheaper elsewhere".
as a mercari seller myself, i find this to just be somebody who found something to complain about in hopes to get their money back because theyre probably just cheap with their money and/or a massive perfectionist lol. i would just tell them what you explained about prize figure qualities (if you havent already). their purchases & their money is their responsibility and if they purchased it, they have already agreed to paying for the product. if they wanted to buy it for cheaper, they could've waited and thats not your fault, shrug.
if you've already received a bad review, just leave it at that i guess. mercari doesn't care about sellers getting shit false reviews, they don't really like to give you a chance to prove yourself anyway.
OH MERCARI SELLER WOES T _ T They only opened a return request and Mercari approved it, even though I said I could provide proof/evidence to back up the authenticity. The photo wasn't even a stock photo, because I took the pictures of the item myself, ugh! ; _ ; They were definitely just a cheap buyer with buyer's remorse, and they're probably just gonna buy it somewhere else for cheaper tbh.
Il y a 3 jours
AsterKun That Loser Over There
CyaniaIl y a 4 jours#101226888I would suggest in the future to include a statement in the descriptions, that figures may look different comparing to the promotional photos shown on the box due to manufacturing inconsistencies. On a lot of prize figures’ boxes manufacturers also stated the same, though they are in Japanese so you can’t really expect buyers to read it. I was in a similar situation and even wrote an article for it.
Your buyer should know that prize figures are meant to have lower quality standard because… they are mainly designed to be prizes won from the game centers.
Also I think you marked the post with the wrong flair.
The thing is that I took photos of the ACTUAL item, and the buyer still complained when they got it. :/ It was the exact one as the photo, wth! That's why I'm saying it's probably just buyer's remorse *sighs*
Il y a 3 jours
AsterKun That Loser Over There
DardDrakIl y a 4 jours#101224764I hate to admit, but I did the same years ago when I started my collection - I bought 2 prize figures on Ebay (a place where I got my first figures) and when I received them and saw so many flaws I gave a bad rating to the seller saying that he sold bootlegs to me... Only some days later I started to know the differences between scale and prizes...Not gonna lie, I probably would have disliked you for that XD Glad you became more knowledgeable on the differences though!
Il y a 3 jours
AsterKun That Loser Over There
SetsuninIl y a 4 jours#101226385This. You could also point Mercari to pictures that other people have taken of the authentic prize figure, such as on MFC. If you can provide proof of authentication and pictures verifying that, then you should be fine.
Also, a number of prize figures have stickers of authenticity on their boxes. If you have a picture of that on the one you sold, that's pretty golden.
Worst comes to worst, you could call them to explain the situation. Phone calls work better than emails sometimes.
Unfortunately Mercari got back to me and they didn't even want to see my receipts/proof and they just accepted the return request. I guess they just didn't want to deal with the issue and now I just have to take some losses. This is frustrating. = _ =
Il y a 3 jours
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