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AccueilForumsDiscussion n°14328

Figure Site and Shop ForumAnime NPC

35 réponses

  • 35 réponses
  • SierraNHaynesRegular Boarder
    SierraNHaynes
    • Non
    • 20
    • Il y a 7 ans
    • 1,561
    • In the middle of the ocean
    Il y a 1 mois
    Anyone know about the site being down? I tried to get on so that I could check my order that is suppose to ship out this month, but it says the website is down?
  • AuthoritahRegular Boarder
    Authoritah
    • Non
    • 7
    • Il y a 10 mois
    • 7
    • Kastav, Croatia
    Il y a 1 mois
    SierraNHaynes (Il y a 1 mois) #40373137Anyone know about the site being down? I tried to get on so that I could check my order that is suppose to ship out this month, but it says the website is down?

    I contacted them about that and they replied with this: ''I am sorry for any inconvenience caused! We are currently transferring hosting company. Due to technical issues, the transfer of order details and customer information is still in progress. Our site would remain in maintenance mode for now. We are grateful that you are being patience with the long wait! Everything should be all set in the next 48 hours!''
    From what I've seen yesterday they're transferring to wordpress so the site is undergoing maintenance. Should be up soon.
  • SierraNHaynesRegular Boarder
    SierraNHaynes
    • Non
    • 20
    • Il y a 7 ans
    • 1,561
    • In the middle of the ocean
    Il y a 1 mois
    Thank you very much
  • PunchmanRegular Boarder
    Punchman
    • Non
    • 3
    • Il y a 10 mois
    • 3
    Il y a 26 jours
    SierraNHaynes (Il y a 1 mois) #40430310Thank you very much

    It's back up. But there are a lot of red flags there. Site is not secure. Generic password. Existing orders are not there any more.

    Had bad experiences with Anime Island and Kirin Hobby past year. I am somewhat concerned.
  • jumpluffPegasus KnightRegular Boarder
    jumpluff
    • Non
    • 9
    • Il y a 3 ans
    • 50
    • Australia
    Il y a 26 jours • MàJ Il y a 26 jours
    I'm really worried, that this could take so long and that they might be going down?? I'd had very good experiences with them in the past and have current orders that I have been trying to check on, but this is not a good sign.

    www.animenpc.wo... This is disgraceful password security.

    I like how I could just know any of your email addresses, log in with it, and change your password to something of my own choosing. I would also have your shipping address, etc.
  • SierraNHaynesRegular Boarder
    SierraNHaynes
    • Non
    • 20
    • Il y a 7 ans
    • 1,561
    • In the middle of the ocean
    Il y a 25 jours • MàJ Il y a 25 jours
    You guys need to place your website under some actual security. This is bad for business. It's basically begging to have your customer's information leaked... =(

    You should have emailed customers with unique passwords, not had it out in the open like that. ANYONE could have their account stolen and hacked with how you're handling this.
  • KutsiRegular Boarder
    Kutsi
    • Non
    • 3
    • Il y a 2 mois
    • 1
    • Chicago
    Il y a 25 jours
    SierraNHaynes (Il y a 25 jours) #40692323You guys need to place your website under some actual security. This is bad for business. It's basically begging to have your customer's information leaked... =(
    You should have emailed customers with unique passwords, not had it out in the open like that. ANYONE could have their account stolen and hacked with how you're handling this.


    I agree. I'm getting extremely nervous from this...
  • jumpluffPegasus KnightRegular Boarder
    jumpluff
    • Non
    • 9
    • Il y a 3 ans
    • 50
    • Australia
    Il y a 24 jours • MàJ Il y a 24 jours
    On the bright side, they're still responding very promptly to emails. (I just asked them about the order I'd been trying to check on)
  • AlorenRegular Boarder
    Aloren
    • Non
    • 7
    • Il y a 2 mois
    • 9
    • Canada
    Il y a 24 jours • MàJ Il y a 24 jours
    I'm worried as well. I PO'd a nendo that's supposed to come out in December, but there's no history of the order on my account whatsoever..

    My shipping address was wiped too. I'm not too sure that I want to update it while the site is so iffy right now, but I worry that it might affect my order.
  • ZinzooRegular Boarder
    Zinzoo
    • Non
    • 4
    • Il y a 3 mois
    • 1
    • Poland
    Il y a 24 jours • MàJ Il y a 24 jours
    Aloren (Il y a 24 jours) #40715715I'm worried as well. I PO'd a nendo that's supposed to come out in December, but there's no history of the order on my account whatsoever..
    My shipping address was wiped too. I'm not too sure that I want to update it while the site is so iffy right now, but I worry that it might affect my order.
    I got in contact with Anime NPC and they provided me with these info:
    AnimeNPCHi Zinzoo,

    I am sorry for the inconvenience caused!

    Since we are still transferring customer information and order details to the new system, your order details would not be shown in your account for now. The transfer is expected to be completed by next Tuesday.

    Please note that all orders would be unable to show up in customer’s account temporarily, but not worries since we have all orders recorded off the system so no existing orders would be affected or missed out.

    For customers who has an unfulfilled order that is paid in full, we will be shipping the item(s) out once they have arrived at our warehouse.

    For customers who had partially settled your order, we will be issuing an PayPal invoice to you for the remaining balance about one week before the release of the item you ordered.

    For customers who have completed orders with us, order details and associated reward points would be added back to your account ASAP.

    Please check out our blog post for our latest updates!
    www.animenpc.wo...


    So I guess we gotta wait a bit
  • GabCMRegular Boarder
    GabCM
    • Non
    • 4
    • Il y a 2 mois
    • 1
    • Montreal, QC, Canada
    Il y a 24 jours • MàJ Il y a 24 jours
    I did my password change, but they should at least contact everyone by e-mail about the terrible way they're moving accounts right now. Like, promptly tell us about the generic password so we can act fast. I wouldn't have known about this if I haven't checked this forum on MFC, as I've only preordered one thing from the site as my first purchase there without following their blog.

    At least, I know my preorder isn't gone along with the old site, so that's a relief. But still, the way they're moving right now is alarming.
  • AlorenRegular Boarder
    Aloren
    • Non
    • 7
    • Il y a 2 mois
    • 9
    • Canada
    Il y a 23 jours • MàJ Il y a 3 jours
    .
  • CortesRegular Boarder
    Cortes
    • Non
    • 5
    • Il y a 3 ans
    • 1
    • España
    Il y a 20 jours
    I have an order paid with two figures in preorder, which have already gone on sale, and they have not sent me anything yet.
    They do not answer me on facebook or by email.

    I hope they do not leave me lying like anime island did, that they stole 50 €.

    Very unhappy
  • PunchmanRegular Boarder
    Punchman
    • Non
    • 3
    • Il y a 10 mois
    • 3
    Il y a 13 jours
    Well. It's Friday. Still no access to past orders. Wowweb is doing a lousy job.
  • kasakeRegular Boarder
    kasake
    • Non
    • 11
    • Il y a 5 ans
    • 14
    • USA
    Il y a 8 jours
    Any update on this whole fiasco?
  • 35 réponses
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