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Figure Site and Shop Forum[Web Shop] Nippon-Yasan #2

  • Minamoto87
    Minamoto87Regular Boarder • lv2
    Hors ligne18 réponses
    #1341
    Il y a 1 mois
    They are responding again on facebook I don't know if anyone noticed it. They also answered all the tickets and I have just been dispatched several pending orders (UPS paying a theft ... but hey, I was not going to wait)
  • diegosolano
    diegosolanoRegular Boarder • lv2
    Hors ligne8 réponses
    #1342
    Il y a 1 mois
    Minamoto87Il y a 1 mois#79836941They are responding again on facebook I don't know if anyone noticed it. They also answered all the tickets and I have just been dispatched several pending orders (UPS paying a theft ... but hey, I was not going to wait)

    Just wondering, do you know how long they take to actually ship the orders (from payment accepted to order in preparation) ? I haven't been able to find any information on this topic on their FAQ

    I think their customer service consists of 1 person, because every ticket I have submitted is answered by the same person, so maybe he or she is overwhelmed with so many tickets coming in
  • Minamoto87
    Minamoto87Regular Boarder • lv2
    Hors ligne18 réponses
    #1343
    Il y a 1 mois • MàJ Il y a 1 mois
    diegosolanoIl y a 1 mois#79886056Just wondering, do you know how long they take to actually ship the orders (from payment accepted to order in preparation) ? I haven't been able to find any information on this topic on their FAQ
    I think their customer service consists of 1 person, because every ticket I have submitted is answered by the same person, so maybe he or she is overwhelmed with so many tickets coming in


    previously it took from 24 hours to a week to dispatch. Now I do not know. I had to press quite a bit through tickets to get things shipped to me.

    They have been out of control since January, although I must admit that in my case it is already more or less ordered with my orders, many people owe things from February, March, April and May. So try to contact them so you can get the product shipped to you.

    I also believe that there is only one person answering. It was not like this in the past.
  • theChaser
    theChaserRegular Boarder • lv6
    Hors ligne4 réponses
    #1344
    Il y a 1 mois
    Yesterday i got a parcel from them for my Tanjirou and Nezuko Figure.
    I orderd really early with shipping method Translogistic because you pay the Tax up front and they say no customs needed 100% legal. Here in Austria you have to pay an extra 10€ for every parcel that has to go through customs.

    Now the parcel arrived with the shipping method EMS because apparantly they cant send with translogistic at the moment and they said they would cover additional shipping costs. I asked about the problem with customes and they relied they dont cover that so i told them i dont want the change of delivery method when they informed me about it about a week ago.

    Well i didnt have to pay any customs so i wondered why and checked the package.
    It was declared as a gift with a value of about 2500 Yen so it would go trhough customs without having to pay customs AND TAX.

    So they took my 30€ i payed upfront for the Tax and did some illegal shit pocketing those 30€ extra.
    I am thinking about contacting local authorities.
  • remag
    remagRegular Boarder • lv7
    Hors ligne8 réponses
    #1345
    Il y a 1 mois
    theChaserIl y a 1 mois#79902252Yesterday i got a parcel from them for my Tanjirou and Nezuko Figure.
    I orderd really early with shipping method Translogistic because you pay the Tax up front and they say no customs needed 100% legal. Here in Austria you have to pay an extra 10€ for every parcel that has to go through customs.
    Now the parcel arrived with the shipping method EMS because apparantly they cant send with translogistic at the moment and they said they would cover additional shipping costs. I asked about the problem with customes and they relied they dont cover that so i told them i dont want the change of delivery method when they informed me about it about a week ago.
    Well i didnt have to pay any customs so i wondered why and checked the package.
    It was declared as a gift with a value of about 2500 Yen so it would go trhough customs without having to pay customs AND TAX.
    So they took my 30€ i payed upfront for the Tax and did some illegal shit pocketing those 30€ extra.
    I am thinking about contacting local authorities.


    I don’t get why you would be upset. They had to pay more to use EMS. You got your items without extra costs.
  • tharglet
    thargletRegular Boarder • lv19
    Hors ligne616 réponses
    #1346
    Il y a 1 mois
    theChaserIl y a 1 mois#79902252
    I am thinking about contacting local authorities.


    Well, you could, but the importer is the one responsible for the declaration, so you're reporting yourself. I'm sure your local customs would more than happily raise a corrected invoice for you to pay, but Nippon Yasan isn't under any legal obligation to pay your VAT.

    Depending on the VAT amount you prepaid, the EMS cost may have been similar hence you got nothing back in return. I do say "similar" as sometimes the prices they charge for shipping include a bit extra to offset charging less for the figure. They do issue vouchers if you change shipping type and it's significantly different from the price you paid. I doubt the EMS charge would have been much different from VAT + TL base cost, but if you have the parcel still, you could weigh and measure it to find out.
  • theChaser
    theChaserRegular Boarder • lv6
    Hors ligne4 réponses
    #1347
    Il y a 1 mois
    remagIl y a 1 mois#79902348I don’t get why you would be upset. They had to pay more to use EMS. You got your items without extra costs.
    Thats simple i am orderung from them because they say its 100% legal.
    I dont like to get into trouble just to safe some money.

    thargletIl y a 1 mois#79902366Well, you could, but the importer is the one responsible for the declaration, so you're reporting yourself. I'm sure your local customs would more than happily raise a corrected invoice for you to pay, but Nippon Yasan isn't under any legal obligation to pay your VAT.
    Depending on the VAT amount you prepaid, the EMS cost may have been similar hence you got nothing back in return. I do say "similar" as sometimes the prices they charge for shipping include a bit extra to offset charging less for the figure. They do issue vouchers if you change shipping type and it's significantly different from the price you paid. I doubt the EMS charge would have been much different from VAT + TL base cost, but if you have the parcel still, you could weigh and measure it to find out.

    I dont know how you come to the conclusion that the receiver is responsible for the declaration. I have no influence on how NY sends their parcels.
    You are right they are not under obligation to pay the VAT but they offer the service and received the money for it so they contracted to do it. If they break that contract they have to send me my money back.
    As for the change in delivery i declined that so any costs that come from them changing the delivery method are theirs to pay.
    VAT + TL is 50€ the package is 1,6kg and quite small so no its a difference of at least 12€.
    Also i as the receiver could get into trouble for this delivery because they did something illegal.
  • tharglet
    thargletRegular Boarder • lv19
    Hors ligne616 réponses
    #1348
    Il y a 1 mois • MàJ Il y a 1 mois
    theChaserIl y a 1 mois#79902545
    I dont know how you come to the conclusion that the receiver is responsible for the declaration. I have no influence on how NY sends their parcels.
    You are right they are not under obligation to pay the VAT but they offer the service and received the money for it so they contracted to do it. If they break that contract they have to send me my money back.
    As for the change in delivery i declined that so any costs that come from them changing the delivery method are theirs to pay.
    VAT + TL is 50€ the package is 1,6kg and quite small so no its a difference of at least 12€.
    Also i as the receiver could get into trouble for this delivery because they did something illegal.


    See 2.1 - this should be the case in all EU countries afaik. However, there is also a provision that you can have one redo before being fined - if you submit corrected paperwork and settle the charges you won't be fined. The reality of the situation though is it's not worth the time and money chasing up tiny packages so they don't. EU law is changing in 2021 though, in ways to reduce and combat VAT fraud.

    They don't have a provision for change of delivery method in their T&Cs, so it could maybe be breach of contract, but the most likely outcome of that would be a refund between the difference of the service rendered and what was paid for. A UK court would mostly look at you funny, no idea about a Japanese one.

    Nippon Yasan's T&Cs even explicitly state VAT is your responsibility, and the EU law will agree...

    The postage on a 1.6kg parcel EMS to Austria is €37 (¥4550). So if you whinge at them, they'll *maybe* give you €5-10 back.
  • theChaser
    theChaserRegular Boarder • lv6
    Hors ligne4 réponses
    #1349
    Il y a 1 mois
    thargletIl y a 1 mois#79902643See 2.1 - this should be the case in all EU countries afaik. However, there is also a provision that you can have one redo before being fined - if you submit corrected paperwork and settle the charges you won't be fined. The reality of the situation though is it's not worth the time and money chasing up tiny packages so they don't. EU law is changing in 2021 though, in ways to reduce and combat VAT fraud.
    They don't have a provision for change of delivery method in their T&Cs, so it could maybe be breach of contract, but the most likely outcome of that would be a refund between the difference of the service rendered and what was paid for. A UK court would mostly look at you funny, no idea about a Japanese one.
    Nippon Yasan's T&Cs even explicitly state VAT is your responsibility, and the EU law will agree...
    The postage on a 1.6kg parcel EMS to Austria is €37 (¥4550). So if you whinge at them, they'll *maybe* give you €5-10 back.

    This is nowhere mentioned on the page of our (austria) Ministry of Finance.
    But this would actually mean that you are by law obliged to report it.
    NYs T&C also contains the following "In order to comply with European regulations, VAT will be included in the order." With the translogistic delivery option they send the packages to their base in france and from their it gets delivered to me thats why i dont have to deal with customs. Now they send the package directly to me without returning the money they charged for VAT and declar the package wrong which can get me into trouble for not reporting this.

    I heard from friends that NY is kinda sketchy but i had no problem until now.
    But ppl should know that if you order form them you can get into trouble.
    Customs fraud can get very expensive.
    100% not legal.
  • Jenthehen
    JenthehenOtaku at LawRegular Boarder • lv25
    Hors ligne108 réponses
    #1350
    Il y a 1 mois
    I don't understand why NY (and BIJ for that matter) aren't offering alternate shipping methods for preorders with EMS / SAL to the US :/ I'd pay extra to move a "preparation in progress" to "shipped"
  • tharglet
    thargletRegular Boarder • lv19
    Hors ligne616 réponses
    #1351
    Il y a 1 mois
    JenthehenIl y a 1 mois#80071974I don't understand why NY (and BIJ for that matter) aren't offering alternate shipping methods for preorders with EMS / SAL to the US :/ I'd pay extra to move a "preparation in progress" to "shipped"

    NY will raise an additional charge if you want to upgrade to a different shipping type - open a ticket and request the shipping type you want - though for UPS shipping you may want to ask the cost prior to agreeing as UPS can be costly. Have been upgrading my orders to airmail this way as I'm in a country that can receive airmail.

    BiJ has sort of cornered themselves, and my preorders are being dispatched a bit at random. With new stuff coming in, they've largely been billing me for airmail to get stuff outta their warehouse. They don't offer a courier service, but if this goes on for much longer, maybe they'll consider it if the US post pile gets too damn large. All of the things I had stored are now either in my possession or on their way - might be trying to ask them to combine this month's stuff as much as is feasible, but they aren't guaranteeing combines being done as requested.
  • Kam
    KamRegular Boarder • lv19
    Hors ligne140 réponses
    #1352
    Il y a 1 mois • MàJ Il y a 1 mois
    Had a pleasant livechat for once, though will see tomorrow if it actually bore fruit.
    Edit: No action overnight, contacted again and it got escalated to Headquarters as urgent.
    Hopefully they'll take action now...
  • randomx1
    randomx1Regular Boarder • lv1
    Hors ligne1 réponse
    #1353
    Il y a 1 mois
    theChaserIl y a 1 mois#79902885This is nowhere mentioned on the page of our (austria) Ministry of Finance.
    But this would actually mean that you are by law obliged to report it.
    NYs T&C also contains the following "In order to comply with European regulations, VAT will be included in the order." With the translogistic delivery option they send the packages to their base in france and from their it gets delivered to me thats why i dont have to deal with customs. Now they send the package directly to me without returning the money they charged for VAT and declar the package wrong which can get me into trouble for not reporting this.
    I heard from friends that NY is kinda sketchy but i had no problem until now.
    But ppl should know that if you order form them you can get into trouble.
    Customs fraud can get very expensive.
    100% not legal.

    Go ahead and report yourself then, I'm sure customs agents could use a laugh, not many people like you around lol.

    If there's anyone taking this seriously, no, you won't get in trouble if someone sends you something, undervalues it and it passes customs without you having to provide any documents.
    If they flagged the item and asked you to provide real value and you falsified it, that would be another issue :-)
  • theChaser
    theChaserRegular Boarder • lv6
    Hors ligne4 réponses
    #1354
    Il y a 1 mois
    randomx1Il y a 1 mois#80124583Go ahead and report yourself then, I'm sure customs agents could use a laugh, not many people like you around lol.
    If there's anyone taking this seriously, no, you won't get in trouble if someone sends you something, undervalues it and it passes customs without you having to provide any documents.
    If they flagged the item and asked you to provide real value and you falsified it, that would be another issue :-)

    The problem is them continuing this and the parcel doesnt get through customs.
    Then i have extra costs of about 20% and i can assure you i wont see a single cent from them.
    I dont know how you can see no problem with this.
  • roasted_toast
    roasted_toastRegular Boarder • lv10
    Hors ligne5 réponses
    #1355
    Il y a 1 mois
    Managed to get my order shipped out from NY, ordered 3 weeks ago and a person called Marina helped out to get my figure shipped. I had to pay an additional shipping fee..

    From what I learned is that once a ticket is raised, dont reply to it unless an admin from NY replies, what it does is it goes from 'outstanding' to 'someone has responded' (in this case it could be you) so it doesnt consider to be urgent.

    In my case they replied to my second ticket which I forgot about and they left my first one hanging...

    The chat support doesnt really help but make tickets priority, useless to be honest as I raised it urgently for the past 10 days in a row straight.

    so long story short, they will ship it but anyone whos ordering can expect at least a minimum of 4 weeks delay for processing.
  • Kam
    KamRegular Boarder • lv19
    Hors ligne140 réponses
    #1356
    Il y a 1 mois
    roasted_toastIl y a 1 mois#80149796Managed to get my order shipped out from NY, ordered 3 weeks ago and a person called Marina helped out to get my figure shipped. I had to pay an additional shipping fee..
    From what I learned is that once a ticket is raised, dont reply to it unless an admin from NY replies, what it does is it goes from 'outstanding' to 'someone has responded' (in this case it could be you) so it doesnt consider to be urgent.
    In my case they replied to my second ticket which I forgot about and they left my first one hanging...
    The chat support doesnt really help but make tickets priority, useless to be honest as I raised it urgently for the past 10 days in a row straight.
    so long story short, they will ship it but anyone whos ordering can expect at least a minimum of 4 weeks delay for processing.


    My ticket's still on "New" and got set as urgent by a chat rep twice, and after days still no update.
    I'll have to stay up again to make a new ticket during CS hours, urgh.
    And always when things are urgent.......
  • roasted_toast
    roasted_toastRegular Boarder • lv10
    Hors ligne5 réponses
    #1357
    Il y a 1 mois
    KamIl y a 1 mois#80176360My ticket's still on "New" and got set as urgent by a chat rep twice, and after days still no update.
    I'll have to stay up again to make a new ticket during CS hours, urgh.
    And always when things are urgent.......


    I'd say keep having CS push the ticket as urgent as possible.
    If the ticket doesnt get any response then your best bet it to open another ticket... that's what NY advised me themselves.
  • MastraCustom
    MastraCustomVery Important Boarder • lv31
    Hors ligne7 réponses
    #1358
    Il y a 1 mois
    I wrote to NY because EMS to my country has been restored but no updates about a purchase paid on April, 2020.
    They replied today saying "Yes, now we can ship to your country by EMS. We will inform delivery center".
    What does it mean? If I wouldn't write to them, my purchase will continue to be stored unshipped?
  • Kam
    KamRegular Boarder • lv19
    Hors ligne140 réponses
    #1359
    Il y a 1 mois • MàJ Il y a 27 jours
    roasted_toastIl y a 1 mois#80209899I'd say keep having CS push the ticket as urgent as possible.
    If the ticket doesnt get any response then your best bet it to open another ticket... that's what NY advised me themselves.


    Yep...
    I made a new ticket after midnight because I needed something else, asked them to please look at the other ticket as well.
    'lo and behold, the new ticket is resolved within hours while the old one is still ignored.
    Now it's been followed-up thrice with no action.

    Starting Monday I'm sending a new ticket every damn day during their working hours if it isn't solved.

    Only thing Livechat can do is contact them through email... And we know those go largely ignored.

    Edit:
    If I was in Japan right now....

    Right so.
    Last week I made that ticket to cancel an order, because I accidentally bought a budget re-release thinking it was a full re-release (Entirely Bandai's fault for the shit explanation).
    Meantime I find the first release slightly more expensive than the budget, but of course I can't order yet because NY might ship the budget one out of nowhere. I have to wait for the cancel message.
    Week goes by.
    Nothing.
    The first release sold out yesterday.
    I reply to my own ticket, saying nevermind. Don't cancel. Just ship the thing.
    Ok.

    Marine starts a fucking refund process.
    IF IT TAKES ANOTHER FUCKING WEEK FOR THEM TO REPLY TO MY "STOP CANCEL", I SWEAR!

    Edit 2:
    Phew, they un-canceled the cancellation.
  • Timmehy
    TimmehyRegular Boarder • lv3
    Hors ligne3 réponses
    #1360
    Il y a 24 jours
    Does anyone know if NY refunds the paid VAT that were supposed to be used for TransiLogistics?

    Furthermore I wonder what import price basis the customs here in EU (in my case Germany) use.

    Are the customs authorities going to charge the import duty/VAT ontop of the already paid VAT?
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