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Figure Site and Shop Forum[Web Shop] Tokyo Otaku Mode (TOM)

222 réponses

  • 222 réponses
  • ElixirRegular Boarder
    Elixir
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    • 16
    • Il y a 7 ans
    • 54
    • Auckland, New Zealand
    Il y a 4 ans • MàJ Il y a 4 ans
    How long do they usually take to respond to emails? It's been a few days since I sent them an email, but it included a link, so maybe it was caught in their spam filter?

    Edit: About five minutes after posting this, they replied with a very nice email. It must be fate.
  • shrugsRegular Boarder
    shrugs
    • Non
    • 11
    • Il y a 5 ans
    • 175
    • USA
    Il y a 3 ans
    Just thought I would pop in here to leave a link to this article that was posted to Anime News Network about Tokyo Otaku Mode: www.animenewsne...

    Apparently it is going to be receiving a sizable amount of grant money as a part of the Cool Japan initiative to promote Japanese products. I wonder how this will effect them in terms of their product offerings, prices, and general visibility as a virtual storefront?

    I haven't had too much experience with them as of yet, just one order with them so far and I currently have another preorder pending, but my experiences thus far have been very positive. As such, I am very interested to see how this shop will be able to grow. Anyway, I just thought someone else might be interested in this info tidbit!
  • SuperfluousRegular Boarder
    Superfluous
    • Non
    • 16
    • Il y a 5 ans
    • 850
    • USA
    Il y a 3 ans
    Maybe related to shrugs post, it looks like they're changing the minimum amount you have to spend to get free shipping. I just go this email:


    Big News! All Orders Over $100 Now Get Free Shipping!

    To all of our fans all over the world who love otaku culture,

    Thank you for your continued support of the Tokyo Otaku Mode Premium Shop. As a show of appreciation to all of you, we’ve made some big changes to our everyday free shipping offer.

    All orders over $100 will now qualify for free shipping!This exciting change will take effect beginning on Oct. 6, 2014.

    To all of you who have been troubled over whether to buy that product you’ve been eyeing and all of you who just want new otaku goods, this is your chance!
    Sales list
  • RieszRegular Boarder
    Riesz
    • Non
    • 20
    • Il y a 4 ans
    • 104
    • Ontario, Canada
    Il y a 3 ans • MàJ Il y a 3 ans
    Just placed my first order. I clicked a banner ad which gave me a coupon for $5 off and free shipping (appears to be site-wide) so I used that to buy some Alpacasso plushies I've been wanting :) Got a big one to take advantage of the free shipping offer, since it would cost a lot to ship otherwise.

    I'll post a review of the experience later!

    Edit: My items shipped 2 days after placing the order. Their free shipping is EMS, wow. I kinda feel guilty now because the big Arcapasso probably cost the price I paid just in shipping charges >.<
  • BeraRegular Boarder
    Bera
    • Non
    • 6
    • Il y a 3 ans
    • 14
    Il y a 3 ans
    I just picked up my order from the post office and I'm extremely happy.

    Before ordering, I sent a question about another item and they were fast, friendly, and knowledgeable.

    I took advantage of the free shipping offer you can find in ads. My item was shipped fast and arrived fast (EMS shipping), too bad I wasn't home yesterday to get my order sooner! My plush was shipped all snug in a sturdy box with some plastic wrap. The free gifts (a file folder and a button) were a nice touch.

    Their prices are reasonable and competitive for many items, and they have a decent selection of stuff. I like their focus on artists as well.

    I trust this shop and definitely look forward to ordering from them again.
  • RieszRegular Boarder
    Riesz
    • Non
    • 20
    • Il y a 4 ans
    • 104
    • Ontario, Canada
    Il y a 3 ans
    Just wanted to post an update since I've now placed 4 more orders with TOM since my first post. I keep finding banner ads for free shipping coupons so I can't resist! LOL

    All of my items were sent within 1-2 days of ordering and used EMS even with the free shipping coupons. Also right now they have free gift wrap as well and I chose that just out of curiosity. The small plush I ordered arrived each wrapped in a cute soft bag (eco-bag type material) with a drawstring tied into a bow. It's a nice touch :)

    Overall I'm extremely pleased with TOM and their cute alpacasso plush keep bleeding my wallet...lol

    Very nice shop :)
  • AshiyaRegular Boarder
    Ashiya
    • Non
    • 13
    • Il y a 8 ans
    • 80
    • Brasil
    Il y a 3 ans
    For some bizarro miraculous reason my country didn't tax the EMS I received from TOM today (the box even has the store logo on it so I don't get how). I've never seen any free shipping banners or ads so I paid for it.
    I bought a huge rainbow alpacasso and used gift wrapping option, they just wrapped the paper with a string around his waist?? lolol.

    Anyway I'm satisfied, the plushie looks perfect (it's kinda too big for my taste though lol looks like a piñata xD), but probably won't ever order from them again cause of the EMS-only option. Please someone let me know if they ever decide to offer sal.
  • KattoSHSL Magical GirlSuper High School Level
    Katto
    • Non
    • 29
    • Il y a 6 ans
    • 1,298
    • Melbourne, Australia
    Il y a 3 ans
    Ashiya (Il y a 3 ans) #2437970For some bizarro miraculous reason my country didn't tax the EMS I received from TOM today (the box even has the store logo on it so I don't get how). I've never seen any free shipping banners or ads so I paid for it.
    I bought a huge rainbow alpacasso and used gift wrapping option, they just wrapped the paper with a string around his waist?? lolol.

    Anyway I'm satisfied, the plushie looks perfect (it's kinda too big for my taste though lol looks like a piñata xD), but probably won't ever order from them again cause of the EMS-only option. Please someone let me know if they ever decide to offer sal.
    I believe you can contact them to request SAL shipment! :)
    http://media.tumblr.com/7d601def965bf263c09d71a0ba08d16d/tumblr_inline_mppd2cfU0k1s0iq8v.gifhttp://media.tumblr.com/b9718baf802c5b0076333e0afc31214c/tumblr_inline_mppd2g9rzN1s0iq8v.gifhttp://media.tumblr.com/f977dc76a89e38ec46ad536f56a43b94/tumblr_inline_mppdqnZXNe1s0iq8v.gif
    Welcome to Despair~
  • AshiyaRegular Boarder
    Ashiya
    • Non
    • 13
    • Il y a 8 ans
    • 80
    • Brasil
    Il y a 3 ans • MàJ Il y a 3 ans
    Katto (Il y a 3 ans) #2437975I believe you can contact them to request SAL shipment! :)
    Really? wtf o.O They sound very firm about EMS only in the shop info... weird. If that's true I'm kinda mad I had to use EMS lol, why would they hide this? But since I didn't get taxed (thank all the gods and angels and gnomes etc) it's not that bad.

    Can anyone tell me where I can find these free shipping ads people are using, by the way?

    Edit: I tried to contact the store to ask about this using the form on the site, but they never replied. It's been 6 days -.-' Anyone knows a better way to contact them?
  • mariijaneRegular Boarder
    mariijane
    • Non
    • 14
    • Il y a 4 ans
    • 5
    • hell
    Il y a 3 ans
    i actually found an amazing deal on a few items i wanted, plus the free EMS!

    ......except i can't even place my order.

    i have no idea if their site is having technical issues or if they're normally this buggy.. but i've been trying for a good 40 minutes or so to place my order o.o items weren't adding to my cart, site is so slow and when i try to pay via paypal it just times out when it takes me back to my cart >______< i suppose i'll try tomorrow...
  • SuperfluousRegular Boarder
    Superfluous
    • Non
    • 16
    • Il y a 5 ans
    • 850
    • USA
    Il y a 3 ans
    mariijane (Il y a 3 ans) #2493874i actually found an amazing deal on a few items i wanted, plus the free EMS!

    ......except i can't even place my order.

    i have no idea if their site is having technical issues or if they're normally this buggy.. but i've been trying for a good 40 minutes or so to place my order o.o items weren't adding to my cart, site is so slow and when i try to pay via paypal it just times out when it takes me back to my cart >______< i suppose i'll try tomorrow...

    Did your order ever go through? When I was looking around during their Black Friday sale I got an error in my cart and couldn't access it. I had to wait until the items automatically removed themselves for it to reset. Kind of irritated since my order placed before their free shipping campaign started, lol.

    About asking them to switch your order to SAL Registered, the one time I did I actually didn't receive a refund. You have to pay upfront for EMS shipping when you checkout. It took two weeks for their shipping department to get back to their customer service, and ultimately SAL Registered cost as much as EMS for would have. I guess it's because one of the items in my order had free shipping so it threw off their original calculation? Anyway, I've just been using EMS for their store since it was a bit of a hassle and in the end my shipping was slower and I didn't get my money back after all. Not sure if anyone else had better luck.
    Sales list
  • MoroRegular Boarder
    Moro
    • Non
    • 27
    • Il y a 7 ans
    • 190
    • Geofront
    Il y a 3 ans
    I've bought bunches of stuff from them so far and it's been great but it was all with a free shipping coupon and I believe that's the only way they are particularly great, since they only will use EMS and EMS costs a lot.
    Especially, their packaging is often unnecessarily huge so it makes EMS cost more, so I'd say wait until you can snag a free shipping coupon to buy.

    But their base item prices are quite good, plus they carry lots of more unusual things including some Eva Store stuff! I will use them again in the future I am sure.
    The fate of destruction is also the joy of rebirth
  • sammpaiRegular Boarder
    sammpai
    • Non
    • 6
    • Il y a 4 ans
    • 1
    Il y a 3 ans
    I absolutely LOVE this site! The items sometimes cost a bit more (nendos, figures) and their stock is not the widest yet (but they keep adding more and more stuff, it's amazing, though not so much for my wallet!) but they offer incredible deals quite often and their customer service is impeccable. Several times I've used the wrong shipping address or needed to change things and I've always received answers within 24 hours, sometimes as quickly as within the hour! They are polite and friendly and very honest to deal with, and work hard to keep you updated as well. Shipping is EMS I believe, which I use anyway when ordering for other sites, just for peace of mind, and orders can arrive in as little as two days from shipping date.

    Especially if you are looking for Alpacasso products, TOM is amazing. Truly authentic stock AND if a run sells out quick, as long as there is enough interest they are usually pretty good about getting a second run in stock.

    During the black friday sale, their site was slow but I imagine as it's a fairly new and growing company, that they weren't quite prepared for the volume of traffic they received. Most of their deals lasted through til December though, so that was nice!

    And another nice thing, that I really appreciate is that every order comes with a free clearfile by one of their artists, and usually a little trinket, like a sticker or button of their logo, and one time I even got anime kleenex! It's not a huge thing but as an artist myself, I love using the clearfiles and it's a nice added touch.

    All in all, TOM is one of my favourite sites!


    **If you want them to note something on your order, like using a different address or maybe a different shipping style, definitely note it in the little comment section at checkout. They are very good at reading and getting back to you quickly.
  • BeraRegular Boarder
    Bera
    • Non
    • 6
    • Il y a 3 ans
    • 14
    Il y a 3 ans • MàJ Il y a 3 ans
    sammpai (Il y a 3 ans) #2517680Especially if you are looking for Alpacasso products, TOM is amazing. Truly authentic stock AND if a run sells out quick, as long as there is enough interest they are usually pretty good about getting a second run in stock.

    I agree entirely. I don't understand why people insist on buying from other Alpacasso sellers when they know about TOM.

    For the price of 1 Alpacasso from the other sellers, you can get 2 from TOM. With free express shipping and good customer service. I had a bad experience with asking a question to another seller.

    Waiting on my rainbow pre-order! :)
    ----------------
    EDIT: Got an email saying that my order's been shipped! It's already out of Japan, so it will be here soon! (nice Christmas "gift" for myself)
    The site says that they expected to ship in January.

    EDIT 2: I got my plushie! Despite the busy holiday season, nothing went wrong and I got my order (free EMS shipping) in a matter of days. I decided to take advantage of the free gift wrapping offer as well. The plushie was placed in a large fabric bag (sturdy fabric, like the material used in suit bags) and tied with a ribbon at the top.
  • moonlight119Regular Boarder
    moonlight119
    • Non
    • 16
    • Il y a 3 ans
    • 786
    • Philippines
    Il y a 3 ans • MàJ Il y a 3 ans
    I have a question. Do they change shipping method even though I ask them through email? I tried asking them the other day but I haven't received an answer yet. I know it's the holiday season and all so I don't mind the wait. Just thought someone knows. They answered my email the other day. Apparently they can't ship SAL to my country. D:
  • taksonRegular Boarder
    takson
    • Non
    • 15
    • Il y a 4 ans
    • 513
    Il y a 3 ans
    I'm going to assume that their latest sale must really be "good" cause I've gotten 504 Gateway Time-out for the last 30 minutes.
    My favorite Shop Ships: Yahoo Auctions Japan x From Japan | Rakuten x Baggage Forward Com | Big in Japan can be paired with so many shops, it's like a harem hero or heroine. | But the one I'm still waiting for is Mandarake x Store Consolidation System. It's still only in my dreams.
  • TombologioRegular Boarder
    Tombologio
    • Non
    • 9
    • Il y a 3 ans
    • 2
    Il y a 3 ans • MàJ Il y a 3 ans
    Recently purchased a Nendoroid that arrived with black marks on two faceplates although it was new and sealed. Contacted customer service and got a wonderfully polite representative (really, I can't express enough how incredibly courteous and friendly the CS I got was- I felt very appreciated as a customer). I provided pictures for TOM to relay to the manufacturer and in a very short time heard back from TOM that I was being sent a free replacement. The Nendoroid (Gakupo) is probably too old for support from Goodsmile, so I believe TOM has taken care of me at their own cost.

    I've received other products from TOM without flaws, so this was a merely unlucky situation that they remedied perfectly for me. The quality of the customer service will drive me to buy more from TOM in the future, even if I can find a item a little cheaper somewhere else. Thank you, TOM!
  • SuperfluousRegular Boarder
    Superfluous
    • Non
    • 16
    • Il y a 5 ans
    • 850
    • USA
    Il y a 3 ans
    I just received a postcard from Otaku Mode in the mail wishing me a happy new year. c: Their customer service is definitely top-notch. All of the replies I've gotten are very pleasant and thorough.
    Sales list
  • RieszRegular Boarder
    Riesz
    • Non
    • 20
    • Il y a 4 ans
    • 104
    • Ontario, Canada
    Il y a 3 ans
    Just received a New Year postcard from TOM :) What a nice touch!


    http://i.imgur.com/jEnbN4H.jpg

    Sorry for potato quality pic
  • sacred415Regular Boarder
    sacred415
    • Non
    • 11
    • Il y a 4 ans
    • 18
    • Texas
    Il y a 3 ans
    Does anyone have any experience with their Lucky Bags?

    otakumode.com/s...

    It says they offered them last year and I am tempted to buy one but I wanted to read some reviews on the previous ones.
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